Download Center
Find the latest downloads for security product, driver, firmware and other support software.
How to claim warranty
Every product we ship comes through an authorized channel with genuine manufacturer warranty. Here is how a claim works, from first message to collection.
Check your warranty
Have the model, serial number and invoice ready. Warranty starts from the invoice date.
Talk to our sales & technical team
WhatsApp us first. Many issues are fixed remotely with a setting or firmware update, so you avoid sending the unit in.
Send the unit in
If we confirmed the unit is faulty and meets the claim criteria, pack the unit and send it to your nearest AAC office.
Inspection & repair
Our team inspects the unit and repairs or replaces it under the manufacturer's warranty terms. We keep you updated.
Collect your unit
We let you know once it is ready for collection or on its way back to you.
Prepare before you contact us
- Model and serial number
- Invoice number and date
- A short description of the fault
- Photos or a short video of the issue
Not covered by warranty
- Physical damage or misuse
- Lightning, power surge or water damage
- Units opened, modified or repaired by others
- Missing, removed or damaged serial label
Plan it right before you quote
Send us the drawing, the BQ or just the requirement. Our pre-sales engineers help you choose and size the right system before the project starts.
System design & BQ
Camera layout, recorder and storage sizing, network and cabling plan from your drawing or site requirement.
Product selection
The right model for the site, with compatibility checks between cameras, recorders, switches and UPS.
Project pricing
Best project price for larger jobs, with stock availability confirmed before you submit your quotation.
Demo & product advice
See features like AcuSense, ColorVu or cloud management in action before you recommend them to your customer.
Talk to our technical team
Configuration, troubleshooting, firmware or a unit that is not behaving. WhatsApp us and an engineer will pick it up.
Support hours
- Monday – Friday
- 9:00am – 8:00pm
- Saturday
- 9:00am – 6:00pm
- Sunday & public holidays
- Closed
Malaysia time (GMT+8). Messages received after hours are answered on the next working day.